KXK support

Frequently asked questions

Name: KXK Group
Address: 32 Rynfield Close, Country View, Benoni, Gauteng, 1501, ZA
Telephone: +27659892257
Price range: R249 - R3890

Straight answers, from choosing your card to your first tap.

Getting started

Chips & profiles

Ordering, payment & delivery

Products & custom engraving

Hosting & billing

Company teams

Troubleshooting

Contact & support

Ready to get started? Read the instruction manual or search the knowledge base.

Still need help?

Email info@kxk.co.za or call +27 65 989 2257. KXK Group, 32 Rynfield Close, Country View, Benoni, 1501, South Africa.

Getting started

Do I need to buy a chip before creating a profile?

How do I activate my chip?

I forgot my password. What now?

Does the person receiving my details need an app?

Which phones can read KXK chips?

Chips & profiles

Can I link more than one chip to one profile?

Can I have a work and a personal profile?

Can I update my details after activation?

Which social networks can I add?

Can I change how my profile looks?

What is Direct VCard mode?

Where do I see people who shared their details?

Ordering, payment & delivery

How do I pay?

How much is delivery?

My payment failed or I cancelled. Was I charged?

Can I return a product?

Products & custom engraving

Are wooden cards engraved with my name automatically?

What does custom engraving cost?

How long does custom production take?

How do I provide my logo?

Does the chip need charging?

Hosting & billing

Is profile hosting included?

What does hosting cost after the first year?

Is hosting charged per profile or per chip?

How do I renew?

What happens if I don't renew?

Company teams

When can I use the company dashboard?

How do I add staff?

Can I stop staff changing company branding?

What if a staff member leaves?

Troubleshooting

What if my phone does not read the chip?

My code or PIN is not accepted.

My saved changes are not showing.

What should I do if my chip is lost?

Contact & support

How do I reach KXK Group?

Where do I send a return?

Can I visit in person?

Still need help?